Deliveries and returns

Click and collect, deliveries & Returns

From Thursday, 11th June,  our store re-opens 10.30am to 5pm Mon to Sat with Covid 19 safety protocol in place.

I look forward positively, and I’m hoping to welcome all my lovely customers back into the shop - I’ve really missed you all (I don’t know how I’ll manage not being able to give “the hug” to you all though 🤗 💕) .

Our Delivery and Click and collect service is still young. And we have a lot to learn, but with your feedback and your patience, we will make it work!

Click and collect:

Place your order before 2pm and enjoy SAME DAY collection Mon to Sat. We will call you ahead and organise a Covid-19 special Curbside Pick up at your earliest convenience. There is ample near the shop and we are happy to drop your order to your car.

Local deliveries (20km from Elphin)

Place your order before 2pm and get delivery on the same day!

Nationwide deliveries (further than 20 km from Elphin)

All orders are dispatched promptly, (at least within 24hrs) of receipt. We use an express tracked delivery service.

Deliveries in the Republic of Ireland charged at €8.50 for 2 - 5 day tracked delivery

(free for orders over €75)

Deliveries in Northern Ireland & UK charged at €10 for Tracked 5 - 7 day delivery.

Other international deliveries available on request. Contact us HERE for further details.

These delivery rates apply when dispatching to one address only. Please do a separate order for an item which is to be sent to a second delivery address.

Please note that dispatch and delivery times may be slightly longer due to Covid delays however we are getting all deliveries out as quickly as possible and hope that any delays experienced will be minimal.

 

And now for the "fine print":

 

RETURNS POLICY

Mary has carefully handpicked and hunted down for all for our gorgeous goodies. We know that you will love them, but just in case we are happy to manage returns and exchanges under a few basic conditions.

  • Contact us ASAP if you want to cancel an order. Simply contact us HERE to advise that you wish to cancel the order (quoting your order confirmation). A full refund will be processed by us within 24hrs in line with our refund policy and no shipping charges will be incurred by you.
  • After the first 24hrs, you have up to 7 days (from receipt of your order) to advise us HERE that you wish to return the goods and then 14 days* (from receipt of your order) to return the goods. Please make sure items are well packaged, as we cannot be held responsible for damage / breakages in returned items. Retain your proof of postage from the post office for your returned item as unfortunately we cannot be held responsible for anything that gets lost or damaged in transit.
  • Please return your goods to: Eternal 3-5 Chapel St, Elphin, Co. Roscommon F45 K066. Upon receipt of your returned items, a refund will be processed in line with our refund policy below.

 

DAMAGED/FAULTY

Every single order is handpicked and safely packed and dispatched by our careful crew. But in the unlikely event that you receive an item from us which is damaged or in any way faulty, we want to know about this immediately.

Please inform us HERE within 3 days of delivery to arrange a replacement or full refund. While we will absolutely endeavour to resolve any issue as quickly as possible, we reserve the right to request that faulty items are returned to us prior to the issue of a replacement or refund.

 

REFUND PROCESSING POLICY

All refunds will be processed by us within 24 hours of agreeing a refund with you. We will issue the refund to the card used when placing the order. We will advise you once the refund has been processed, however, please allow 5-15 days for the refund to reach you after processing. This timeline is outside of our control and depends on the method of payment used.

 

This returns policy does not affect your statutory rights.

 

No matter what, good or bad, it's always best to get in touch.... here's how:

Call us on +353 (0) 86 268 6995- Monday to Saturday 10am to 5:30 pm.

Contact us online using our "Get in Touch" form - anytime.

Write us (we love a postcard) or pop by the shop : Eternal 3-5 Chapel St, Elphin, Co. Roscommon F45 K066